Refund Policy | East & West Travel Services

We understand plans change. Below is our refund policy per service type. All refund requests must be submitted in writing to eastwestpk@hotmail.com or via WhatsApp. Refunds are processed within 7–21 working days via the original payment method.

Umrah Packages

Condition	Refund
Cancellation 30+ days before departure	Full refund minus processing fee (PKR 5,000)
Cancellation 15–29 days before departure	50% refund
Cancellation 7–14 days before departure	25% refund
Cancellation less than 7 days / No-show	No refund

Tour Packages

Condition	Refund
Cancellation 21+ days before departure	Full refund minus processing fee (PKR 3,000)
Cancellation 10–20 days before departure	50% refund
Cancellation less than 10 days / No-show	No refund

Group Flight Tickets

Condition	Refund
Refundable ticket — cancelled 48+ hrs before departure	Refund minus airline penalty + PKR 2,000 service fee
Non-refundable ticket	No refund (name change may be possible — charges apply)
Flight cancelled by airline	Full refund or rebooking per airline policy

Visa Services

Condition	Refund
Visa approved	No refund
Visa rejected by embassy	No refund on service fee; government fee refund per embassy policy
Application withdrawn before submission	Partial refund minus documentation fee (PKR 2,000)

Travel Insurance

Condition	Refund
Cancelled within 24 hours of purchase (no travel yet)	Full refund
Cancelled after 24 hours	No refund (policy already active)

Force Majeure: No refunds are guaranteed for cancellations due to war, natural disasters, pandemics, or government travel bans, though we will do our best to recover costs from suppliers.

Questions? Contact us — we are always willing to discuss your situation.